RETURNS & EXCHANGES

• Original sales receipt
• All original tags/packaging must be attached to the item
• No signs of dirt (deodorant, make-up, or any other stain)
• No machine or hand-washing

IN-STORE PURCHASE

With the original receipt, in-store returns of regular-priced merchandise are eligible for exchanges, credit notes or gift cards within 7 days of your purchase. We do not offer refunds at this time.

ONLINE PURCHASE

All return requests must be made within 24 hours of receiving your package. 

Please contact us by phone at 613-789-6455 for a return authorization. We must be aware of the return prior to it being sent. Do not send items back without confirmation.

Once the return has been accepted, it is the buyers responsibility to pay for the return shipping of the product. All exchanges or returns must arrive back at the shop within 7 days following return confirmation. Returns of regular-priced merchandise are eligible for exchanges, credit notes or gift cards. We do not offer refunds at this time.

Please send your securely-packed item along with a copy of the original invoice back to the following address:

MILK SHOP
45 William Street
Ottawa, Ontario, K1N 6Z9

We do not accept returns from the US at this time.